Life happens, we know plans can change, and we’ll do our best to be flexible while keeping our schedule flowing smoothly! Our cancellation policy is simple, strict, but fair.
We require full payment at the time of reservation.
Cancellations & Refunds:
- We DO NOT give refunds, rather we will gladly give you credit for use another time.
- If you cancel with 48 hours or more notice a rental credit will be issued in your name good for the same paddling season, which can also be redeemed as a gift certificate.
- No shows and cancellations within 48 hours of the event, for any reason, are subject to full reservation costs, no refund credits.
Weather & River Conditions:
- We do not allow cancellations for less than ideal weather, one person’s perfect day on the water may be too hot for somebody else and too cold for the next person. Dress appropriately.
- Safety is our top priority. If we need to cancel due to unsafe river or weather conditions, you’ll have the option to paddle the pond, reschedule or receive a full refund. If the weather is bad due to high winds, lightning, heavy rain, or unsafe conditions we will call you to cancel or reschedule your reservation. Cancellations made by our staff due to weather will receive a full refund or credit if rescheduling is not possible. We reserve the right to cancel any rental at any time due to extreme conditions deemed unsafe.
To Cancel or Reschedule:
Email us at floatingoatoutfitters@gmail.com or call/text 507-438-4788 as soon as possible.
